We apologize, due to application volume and technical difficulties, you may experience application processing and credential production delays. For the most up to date status information, use our online tool to check your status. We appreciate your patience as we continue working to reduce delays and get your credential to you as soon as possible.


Due to unusually high call volume, you may experience longer than normal hold times. For faster service, use one contact method at a time, either phone, email, or live chat and a Customer Service Agent will be with you as soon as possible. We thank you for your patience and apologize for any inconvenience this may cause.

Customer Service Center

Excluding Federal Holidays, the Customer Service Center (CSC) is open Monday - Friday from 8 AM to 4:30 PM EST, except on Thursday the CSC will be closed from 1 PM to 2 PM.

Address: 100 Forbes Dr. Martinsburg, WV 25404.
Phone (domestic):1-888-427-5662
Phone (international): 1-304-433-3400, Press option 0.
Email: iasknmc@uscg.mil
Fax: 1-304-433-3416

Online Chatting Service

Live Chat , Select the Live Chat button or Scan the QR Code 

For the quickest service, use one contact method, either phone, email, or live chat during operational hours.

QRcode Live Chat Scan Here.

Customer Service Center Closures

 

Reminder on Thursdays from 1 pm to 2 pm EST CSC  agents are in Training.

During this time the phones and Live Chat are not available!

Please note the following exceptions to normal business hours (Monday–Friday,  8:00 AM–4:30 PM) for the National Maritime Center (NMC) Customer Service Center (CSC):

  • Monday, January 16, 2023 – Closed in observance of Martin Luther King Jr. Day.
  • Monday, February 20, 2023 – Closed in observance of Washington’s Birthday.
  • Monday, May 29, 2023 – Closed in observance of Memorial Day.
  • Friday, June 16, 2023 – the Contact Center will close at 2:30 PM EST.
  • Monday, June 19, 2023 – Closed in observance of Juneteenth National Independence Day.
  • Monday, July 3, 2023 – the Contact Center will close at 12:30 PM EST.
  • Tuesday, July 4, 2023 – Closed in observance of Independence Day.
  • Monday, September 4, 2023 – Closed in observance of Labor Day.
  • Monday, October 9, 2023 – Closed in observance of Columbus Day.
  • Friday, November 10, 2023 – Closed in observance of Veterans Day.
  • Thursday, November 23, 2023 – Closed in observance of Thanksgiving Day.
  • Friday, December 22, 2023 – Open from 8:00 AM to 12:00 PM EST.
  • Monday, December 25, 2023 – Closed in observance of Christmas Day.
  • Friday, December 29, 2023 – Open from 8:00 AM to 12:00 PM EST.

*This holiday is designated as "Washington’s Birthday" in section 6103(a) of title 5 of the United States Code, which is the law that specifies holidays for Federal employees. Though other institutions such as state and local governments and private businesses may use other names, it is our policy to always refer to holidays by the names designated in the law. **July 4, 2020 (the legal public holiday for Independence Day), falls on a Sunday. For most Federal employees, Monday, July 5, will be treated as a holiday for pay and leave purposes. (See 5 U.S.C. 6103(b).)