Awaiting Information (AI) Email Issue
The National Maritime Center (NMC) is currently experiencing an issue with our auto-generated emails regarding AI. Many customers are receiving these emails multiple times which has resulted in increased contacts to our customer service center. We are aware of this technical issue and are working to resolve it as soon as possible.
If you have received an AI email and submitted your documentation please ignore any additional AI emails. Allow at least 15 business days for the NMC to note receipt of your information and initiate action. We apologize for any inconvenience and appreciate your patience as we work to correct this problem.