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 NATIONAL MARITIME CENTER

Performance & Analysis Reports

Total for 2017

  • Merchant Mariner Credentials Produced: 48,716
  • Medical Certificates Produced: 59,464
  • STCW Endorsements Produced: 8,836
  • Domestic Endorsements Produced: 8,242
  • Documents of Continuity Produced: 1,579
  • Active Merchant Mariners: 209,684
  • Customer Approval Rating of Application Process: 95.4%
  • Contacts (Phone, Email, Applications Mailed, LiveHelp): 333,274
Performance & Analysis Reports

Welcome to the National Maritime Center's (NMC) Performance and Analysis page. Here we explore the data involved in creating Merchant Mariner Credentials and Medical Certificates. NMC uses OMB's Digital Strategy to present the data to you. If you have any suggestions as to additional data you might find helpful, please click the feedback button to the left of this paragraph to e-mail us.

 

ISO 9000 Quality Management

The U. S. Coast Guard's Mission Management System (MMS) is an ISO 9000-based quality management system that was created to ensure fulfillment of national and international obligations for marine safety and security. At the outset of the mariner credentialing program centralization effort, the National Maritime Center (NMC) adopted and incorporated the MMS into its operation. The NMC has maintained compliance with ISO 9001:2008 standards and will become compliant with 9001:2015 standards before September 2018.