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“Our Customer Service Center, operated by Insight Technology Solutions, LLC, a Contractor for the U.S. Coast Guard’s National Maritime Center in Martinsburg, WV, provides services via phone, e-mail, and Live Chat. This dedicated team offers general information on application status, how to apply, scheduling, website navigation, and directing contacts to appropriate personnel for further support. However, they do not evaluate qualifications or process applications. The general credentialing information provided is readily available on our website and is intended solely for guidance, remaining subject to evaluation upon submission of a complete application.”