Customer Service Center

Excluding Federal Holidays, the Customer Service Center (CSC) is open Monday- Friday from 8 AM to 6 PM EST. Except on Thursday the CSC will be closed from 1 PM to 2 PM.

 
Address: 100 Forbes Dr Martinsburg, WV 25404.
Phone: 1-888-427-5662
Email: iasknmc@uscg.mil
Fax: 1-304-433-3416

 

Preferred method of contact is our online chatting system during operational hours.

Online Chatting Service

The NMC utilizes an online chatting system to improve communications with our customers.  If you would like to communicate with us using this method please select the "Live Chat" button located on the right side of this page.

 

During regular CSC hours the Live Chat feature is available for use. Through this you will be provided with real-time answers to your questions. 

 

When the CSC is closed our ticket system will be available. You will submit your question and a CSC professional will be in contact via e-mail within 1-2 business days.

Applications must be submitted through your local Regional Exam Center.  Do not send them to the NMC as this WILL cause delays.


Customer Service Center Closures

Reminder on Thursdays from 1 pm to 2 pm EST CSC  agents are in Training.

During this time the phones and Live Chat are not available!

 

Please note the following exceptions to normal business hours (Monday–Friday,  8:00 AM–6:00 PM) for the National Maritime Center (NMC) Customer Service Center (CSC):
 

  • May 29, 2017 – Closed in observance of Memorial Day
  • July 3, 2017 – Open from 8:00 AM to 2:00 PM EST
  • July 4, 2017 – Closed in observance of Independence Day
  • August 3, 2017 – Closed at 10:00 AM in observance of Coast Guard Day
  • September 4, 2017 – Closed in observance of Labor Day
  • October 9, 2017 – Closed in observance of Columbus Day
  • November 10, 2017 – Closed in observance of Veterans Day
  • November 22, 2017 – Open from 8:00 AM to 2:00 PM EST
  • November 23, 2017 – Closed in observance of Thanksgiving Day
  • November 24, 2017 – Open from 8:00 AM to 4:30 PM EST
  • December 22, 2017 – Open from 8:00 AM to 2:00 PM EST
  • December 25, 2017 – Closed in observance of Christmas Day
  • December 29, 2017 – Open from 8:00 AM to 2:00 PM EST
  • January 1, 2018 – Closed in observance of New Year’s Day.
  • January 15, 2018 – Closed in observance of Martin Luther King Jr. Day
  • February 19, 2018 – Closed in observance of Presidents’ Day